Volvo Cars Unionville is Certified as a J.D. Power 2023 Canada Silver Dealer of Excellence

Volvo Cars Unionville is Certified as a J.D. Power 2023 Canada Silver Dealer of Excellence

Certification is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. This dealership has achieved certification for 2 years total, achieving Silver status. 

Markham, Ontario, 16 Oct 2023 — Demonstrating its commitment to exceeding customer expectations, Volvo Cars Unionville has been certified in the J.D. Power 2023 Dealer of Excellence Program,^SM which recognizes a select number of vehicle dealerships throughout the United States and Canada that provide exceptional customer service.

“This certification sets Volvo Cars Unionville apart, especially coming from such an authority as J.D. Power,” said Aaron Chuang, General Manager at Volvo Cars Unionville. “Everyone at our dealership is committed to providing unparalleled customer service and making our clients happy. We’re proud to share this achievement with every member of our team.”

Known for its “Voice of the Customer” research for more than 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.

According to J.D. Power, buying a vehicle is a significant financial transaction and can be stressful because there’s so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle. Certified dealers also benefit by leveraging the J.D. Power brand and promoting their dealership’s commitment to an outstanding customer purchase experience.

Dealer of Excellence is an exclusive program and not all dealerships can qualify. Those that do must pass a three-step process:

J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study.^SM Thus, proportionally more dealerships from top-performing brands can become a J.D. Power Dealer of Excellence.

Dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the SSI Study.

Qualifying dealers must pass an audit to show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to, listing vehicle inventory and pricing on the dealership website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.

J.D. Power 2023 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. This dealership has achieved certification for 2 years total, achieving Silver status. For more information, visit jdpower.com/us-doe

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Volvo Cars Unionville has consistently fulfilled the requirements of its clientele over several decades by upholding a steadfast commitment to customer service, attentiveness, and excellence. The dealership takes great pride in delivering service with a warm and welcoming demeanor its valued customers, consistently surpassing their expectations. At Volvo Cars Unionville, clientele remains its foremost priority.

The journey of Volvo Cars has seen remarkable advancements in recent years, transforming it into a truly distinguished brand renowned for its cutting-edge and contemporary luxury vehicles gracing today's roads. Both new and pre-owned Volvo vehicles continue to rank among the leaders in their respective categories, excelling in matters of safety, comfort, and technology.

Volvo Cars Unionville is delighted to present the full range of new Volvo SUVs, such as the XC40, XC60, and XC90, along with the Volvo sedan and wagon selection, encompassing the S60, V60 Polestar Engineered, V60CC, S90, V90CC and the C40 and XC40 Recharge fully electric SUVs, as well as the upcoming EX30 and EX90 fully electric SUVs. With Volvo’s commitment to One Price Promise, customers can expect price transparency and a negotiation-free experience on all fully electric vehicles.

The new Volvo vehicle lineup boasts exclusive technological innovations, such as pedestrian detection, automated braking, large animal detection, and more. Visit Volvo Cars Unionville today to gain comprehensive insights into the entire new lineup.

Volvo Cars Unionville maintains an extensive inventory of pre-owned vehicles, readily available for consideration. Its pre-owned vehicle selection is unmatched, including numerous certified pre-owned Volvo models designed to provide customers with years of reliable service.

Volvo owners can place their trust in Volvo Cars Unionville for all their service and maintenance requisites, encompassing repairs and tune-ups. The dealership offers a comprehensive array of services, all conveniently available under one roof, in addition to authentic parts and accessories, winter tires, detailing, and more. Visit Volvo Cars Unionville today to experience an exceptional level of customer service.

Media Relations Contact

Pat Lau, 905-948-8080 ext. 21241, Volvo Cars Unionville